Privacy & Accessibility Policy
A legal disclaimer
Effective Date: October 1, 2026
At Truly Home Concierge, we value your privacy, respect your personal information, and are committed to making our website and services accessible to everyone.
This page explains how we approach privacy and accessibility when you visit our website or communicate with us.
Privacy Policy
Truly Home Concierge respects your privacy and is committed to protecting the information you choose to provide to us.
Information We Collect
When you contact us, submit an inquiry, request services, complete a form, or otherwise interact with our website, we may collect information such as:
-
Your name
-
Phone number
-
Email address
-
Service address or general service-area information
-
Information about the services you are interested in
-
Details you voluntarily provide about your household or concierge needs
-
Information submitted through website forms
We only request information that is reasonably necessary to respond to your inquiry, provide services, communicate with you, or operate our business.
How We Use Your Information
Information you provide may be used to:
-
Respond to your questions or service inquiries
-
Schedule consultations or services
-
Communicate with you about requested services
-
Provide personalized concierge support
-
Improve our website, services, and customer experience
-
Maintain business and service records
-
Comply with applicable legal requirements
Truly Home Concierge does not sell your personal information.
We may share information with trusted service providers or business partners when reasonably necessary to provide a requested service, operate our business, or fulfill a specific request. We do not authorize those parties to use your information for purposes unrelated to the services they provide to us.
Information Security
We take reasonable administrative, technical, and organizational measures to help protect the personal information entrusted to us.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. By using our website, you acknowledge that information transmitted online carries some inherent risk.
Third-Party Services
Our website may use third-party services, including website hosting, scheduling, payment processing, analytics, communication, or form-processing providers.
Those providers may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of third-party services when appropriate.
Cookies and Website Technologies
Our website may use cookies or similar technologies to help the website function properly, understand website usage, improve performance, and enhance your experience.
You may be able to adjust your browser settings to manage or restrict cookies. Disabling certain cookies may affect some website functionality.
External Links
Our website may contain links to third-party websites or services. Truly Home Concierge is not responsible for the privacy practices, content, or security of websites that we do not operate.
We encourage you to review the privacy policies of any third-party websites you visit.
Your Choices
You may contact us if you have questions about information you have submitted to Truly Home Concierge or if you would like to request that we update or correct information we maintain about you.
Certain information may need to be retained for legitimate business, legal, or recordkeeping purposes.
Accessibility
Truly Home Concierge is committed to creating a welcoming and accessible online experience for all visitors, including individuals with disabilities.
We strive to make our website easy to navigate, understand, and use across different devices and assistive technologies.
Our Accessibility Commitment
We aim to incorporate accessibility practices into our website, including:
-
Clear and understandable content
-
Logical page organization and navigation
-
Readable text and appropriate contrast
-
Descriptive headings and labels
-
Alternative text for meaningful images when appropriate
-
Keyboard-friendly navigation where reasonably possible
-
Accessible forms and contact methods
-
Compatibility with commonly used browsers and assistive technologies
We recognize that accessibility is an ongoing process. As technology, standards, and our website change, we will continue working to improve the accessibility of our digital experience.
Need Assistance?
If you experience difficulty accessing any part of our website, please contact us. We welcome feedback and will make reasonable efforts to assist you or provide information in an alternative format when possible.
Phone: 470-840-0436
Email: info@trulyhomeconcierge.com
When contacting us about accessibility, please let us know:
-
The webpage or section you were trying to access
-
What difficulty you experienced
-
The type of assistance or alternative format you need
We appreciate your feedback and use it to help us improve the experience for everyone.
Updates to This Page
Truly Home Concierge may update this Privacy & Accessibility page from time to time to reflect changes to our website, services, business practices, or applicable requirements.
The effective date at the top of this page indicates when the current version became effective.